24/7 emergency support
When a system develops a fault, you need a clear route to help.
For customers with emergency cover, our engineers provide remote support 24 hours a day, 365 days a year, with site attendance arranged where needed under your service agreement.
How Our Response Works
Call us.
Tell us which system is affected, what it is showing and whether the premises are occupied.
Engineer remote support. An engineer assesses the issue and, where possible, helps you diagnose or resolve it remotely.
Attendance where needed. If the issue requires work on site, we arrange an engineer visit in line with your agreed cover and response terms.
Clear follow-up. We document the fault, action taken and any repairs still required.
Systems We Support
Our emergency support can cover fire alarms, intruder alarms, CCTV and access control, depending on your maintenance agreement. We’ll confirm the next steps when you call and prioritise issues affecting the safety or security of your premises.
What Your Cover Includes
Emergency availability, remote support, attendance and response times depend on your agreed service cover. We’ll set these out clearly when you take out a maintenance agreement, so you know who to contact, when support is available and what happens if an engineer needs to attend.
Need Help Now?
Call our emergency support number if you have cover with us. If you’re reviewing your current arrangements, contact us to discuss a maintenance plan with 24/7, 365-day emergency support.
Contact us to arrange your FREE quote
Get in touch for more information on our fire detection, security systems and data solutions, or to book a free, no obligation site survey.
